NHTSA Complaint #11173411 — 2015 CHEVROLET COLORADO

I HAVE BEEN HAVING ISSUES WITH MY KEY GETTING STUCK SINCE I PURCHASED MY CAR IN 2017. WHEN REPAIRS FIRST STARTED IT WAS UNDER WARRANTY (BUMPER TO BUMPER) AND THEY REPLACED KEY IGNITION. THE PROBLEM HAPPENED LESS AFTERWARDS BUT DIDNT STOP, I STUCK IT OUT DUE TO ACTUALLY LOVING MY TRUCK OTHER THAN THE SITUATION. WELL THIS WINTER, 2018 AS IT GOT COLD THE PROBLEM GOT WORSE TO THE POINT MY BATTERY HAS DIED TWICE DUE TO THE KEY BEING STUCK. NOW THE DEALERSHIP (PARKS BUICK GMC) SAYS THAT THEY "THINK" IT MAY BE THE SHIFTER BUT THEY DO NOT KNOW FOR SURE AND THEY ARE TELLING ME I NOW HAVE TO PAY $491 TO GET THIS DONE. I'VE SEEN A COMPLAINT ONLINE THAT STATES SOMEONE GOT SHIFTER REPLACED AND THE KEY STILL KEPT GETTING STUCK. ON TOP OF ALL THIS I'VE CALL CUSTOMER SERVICE AND WAS PROMISED A SENIOR ADVISOR (DOUGLAS) WOULD CONTACT ME IN 48 HOURS AND HE STILL HAS NOT CONTACTED ME.