NHTSA Complaint #11173407 — 2012 DODGE RAM 1500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11173407
Vehicle 2012 DODGE RAM 1500
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 74,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I GOT INTO THE CAB OF MY TRUCK AND IT SMELLED WET. I LOOKED UP AT HEAD LINER AND SAW THAT IT WAS WATER STAINED. I LOOKED ON DODGERAMFORUM AND SAW THAT OTHERS HAD EXPERIENCED THIS. MOST SUSPECTED THE THIRD BRAKE LIGHT ABOVE THE REAR WINDSHIELD TO BE LEAKY. I REMOVED THE THIRD LIGHT FROM MY VEHICLE. IT WAS WET AND THE BULB BLOWN OUT. I STUCK MY HAND INTO THE SPACE BETWEEN THE OUTER AND INNER SHELLS OF THE CAB AND IT WAS WET. I TOOK THE ASSEMBLY TO LODI CDJR, WHO TOLD ME THE GASKET WAS DEFECTIVE. THEY WERE SELLING THE REPLACEMENT ASSEMBLY AT $22.70 SO THAT PEOPLE COULD QUICKLY MAKE THE REPAIR. RECALL? NO. SOMEWHERE I LEARNED THAT SEVERAL YEAR MODELS WERE AFFECTED, INCLUDING MY OTHER VEHICLE, A 2014 DODGE RAM EXPRESS. SO I BOUGHT ANOTHER REPLACEMENT ASSEMBLY TO INSTALL ON IT. I ASKED IF THEY WOULD COVER THE COST. HE SAID THEY WOULD GET BACK TO ME, BUT NEVER DID. A FEW WEEKS LATER, I OPENED THE GLOVE BOX OF THE 2012 TRUCK AND NOTICED THAT THERE WAS RUST ON SOME OF MY PAPERS. I LOOKED UP INTO THE GLOVE BOX AND SAW RUSTED WIRES. I THINK THE WATER DRAINED FROM THE TOP OF THE CAB INTO THE FRONT OF THE FIREWALL AND SOAKED THE CIRCUITRY. CRUISE CONTROL, MY PASSENGER WINDOW, OTHER THINGS DON'T FUNCTION PROPERLY AT ALL TIMES. I HAVE NOT TAKEN IT IN TO BE EVALUATED AS I FEAR THEY MIGHT JUST MAKE IT WORSE. THE NEW LIGHT ASSEMBLY HAS STOPPED ANY FURTHER LEAKAGE. IT DOES NOT APPEAR THAT MY 2014 SUSTAINED WATER DAMAGE DUE TO THE FAULTY LIGHT GASKET. 2014 DODGE RAM EXPRESS VIN: (XXXXX). I WILL FILE A SEPARATE COMPLAINT ON THIS VEHICLE IF YOU DIRECT ME TO. BUT AT THIS TIME I THINK I CAUGHT IT BEFORE DAMAGE OCCURRED. I REPORTED THIS TO DODGE CUSTOMER ASSISTANCE CENTER, WHO ASSIGNED THIS REFERENCE NUMBER TO IT: 57938794. IT IS THE SAME REFERENCE NUMBER ON ANOTHER COMPLAINT I HAVE SUBMITTED TO YOU: 11173399 PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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