NHTSA Complaint #11173370 — 2012 JEEP GRAND CHEROKEE

WE WERE DRIVING IN THE EXPRESS HIGHWAY PR 30, AT A SPEED OF 45 TO 50 MPH, IN THE DIRECTION OF HUMACAO TOWARDS CAGUAS, WE HEARD A LOUD NOISE AT THE BACK PART OF THE VEHICLE (SOUND IT AS AN IMPACT). THE VEHICLE STARTED MAKING A LOUD NOISE. WE WERE ABLE TO CONTROL THE VEHICLE AND PARK IN THE AREA OF STOPS FOR EMERGENCIES. WHEN WE INSPECT THE VEHICLE WE NOTICED THAT ALL THE REAR SUSPENSION WAS ON THE DIFFERENTIAL AND THE ESCAPE (MUFFLE). THE TWO STRUCTURAL SUPPORTS ON BOTH SIDES OF THE REAR SUSPENSION WERE BROKEN. WE CALLED A CRANE AND WHEN WE GOT TO THE FLAT BED WE COULD SEE THAT THE CHASSIS HAD SPLIT ON BOTH SIDES OF THE VEHICLE. THE STRUCTURAL BASIS OF THE CROSSMEMBER IN THE CHASSIS WERE BROKEN. THE FORCE WAS SO GREAT THAT THE CROSSMEMBER BROKE THE DIFFERENTIAL AND THE MUFFLER. ONCE WE GET OFF THE CRANE, WE SEE THE DAMAGE, THE STRUCTURAL 2 BASE IN THE CHASSIS ARE BROKEN AND THE CROSSMEMBER IS OVER THE DIFFERENTIAL AND MUFFLER. THE 2 BASE FOR THE CROSSMEMBER, ON THE CHASSIS, COLLAPSE AND THE CROSSMEMBER BROKE THE DIFFERENTIAL AND THE MUFFLER. THE CROSSMEMBER BUSHING IN THE BACK IS BLEND TOO.