NHTSA Complaint #11173342 — 2018 KIA NIRO PHEV

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11173342
Vehicle	2018 KIA NIRO PHEV
Component	STRUCTURE:BODY
Date of Incident	January 31, 2019
Date Filed	January 31, 2019
Mileage	7,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

I WENT TO A KIA DEALER FOR AN OIL CHANGE AND WAS THEN INFORMED THERE WERE 3 OPEN RECALLS ON MY VEHICLE. I RECEIVED NO NOTIFICATION BY MAIL, EMAIL OR PHONE. THE REPAIRS WERE TO TAKE 5 HOURS. I MADE AN APPOINTMENT TO DO THE REPAIRS AND LEFT THE CAR THERE THE ENTIRE DAY AND HAD TO BE SHUTTLED 20 MILES BACK AND FORTH TWICE THAT DAY. THEY WERE NOT COMPETENT ENOUGH TO ORDER THE PARTS BUT WERE CONTENT TO HAVE ME WASTE MY ENTIRE DAY AND TELL ME TO COME BACK AGAIN NEXT WEEK. THE INCOMPETENT DEALER IS KIA ON BATTLEGROUND IN GREENSBORO.

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