NHTSA Complaint #11173168 — 2012 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11173168
Vehicle	2012 KIA SORENTO
Component	ENGINE
Date of Incident	August 5, 2018
Date Filed	January 30, 2019
Mileage	74,835 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

TAMARA RECALL: WHILE DRIVING ON BRIARCLIFF WAY IN ATLANTA, GA 30345 ON 8/5/18 GOING APPROXIMATELY 20 MPH MY ENGINE MADE A LOUD POP SOUND AND BEGAN SMOKING AND SHUT OFF IMMEDIATELY. I WAS UNABLE TO RESTART CAR; CALLED TOW TRUCK TO TOW CAR TO ED VOYLES KIA DEALERSHIP IN CHAMBLEE GA. THEY DETERMINED IT WAS DUE TO 'BROKEN TONE WHEEL INSIDE ENGINE CAME APART' ; ALLEGEDLY FIXED IT BY REPLACING ENGINE; SINCE SERVICE I HAVE BROUGHT 2012 SORENTO BACK TO ED VOYLES DUE MY CHECK ENGINE LIGHT REPEATEDLY COMING BACK ON IN WHICH ED VOYLES JUST TURNS IT OFF STATING; 'WE REALLY DON'T KNOW WHAT IS GOING ON.

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