NHTSA Complaint #11173120 — 2017 DODGE GRAND CARAVAN

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11173120
Vehicle	2017 DODGE GRAND CARAVAN
Component	ELECTRICAL SYSTEM
Date of Incident	January 28, 2019
Date Filed	January 30, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

ON 01/28/2019,, AFTER I OPENED THE HOOD TO EXAM THE POWER/TRAIN AND OTHER COMPONENTS UNDER THE HOOD. I IMMEDIATELY NOTICED THREE WIRES AND A YELLOW FUSE ATTACHED TO MY BATTERY/ I IMMEDIATELY ASKED "TIMMY" WHAT THESE WERE AND WHY IS THE ENGINE SO LOUD? HE STATED THAT HE DID NOT KNOW. I ASKED, "MAY I SPEAK TO THE TECH THAT INSTALLED MY TRANSMISSION?" HE REPLIED, "I'M REALLY BUSY.." HE WALKED AWAY WHILE I WAS ASKING HIM QUESTIONS, WITHOUT ANY EXPLANATION OR REPAIRS. THE DODGE DEALER INSTALLED AFTERMARKET WIRING AND A FUSE ON MY VEHICLE WITHOUT MY PERMISSION AND REFUSED TO TELL ME WHAT IT CONTROLS AND WHY IT IS NEEDED. "TIMMY" ALSO STATED TO ME THE LOUD RUMBLING NOISES WERE NORMAL. I INFORMED HIM, THAT IS NOT HOW MY CAR SOUNDED PRIOR TO THE TRANSMISSION FAILING.

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