NHTSA Complaint #11172622 — 2007 HONDA CIVIC

MY HUSBAND WAS DRIVING HOME FROM WORK WITH THE HONDA CIVIC 07 WHEN IT STARTED TO OVERHEAT. LUCKILY HE WAS CLOSE TO THE HOUSE AND WE IMMEDIATELY CALLED OVER OUR OWN MECHANIC TO INSPECT. HE STATED THE ENGINE BLOCK IS CRACKED AND ITS LEAKING. HE ADVISED US TO GO TO DEALERSHIP BECAUSE THERE IS SOMETHING ABOUT A WARRANTY EXTENSION FOR THIS. NEXT MORNING WE BROUGHT IT TO DEALERSHIP OPEN ROAD HONDA EDISON NJ AND SAID THEY WILL DO A DIAGNOSTIC ON IT TO DETERMINE IF IS A CRACKED ENGINE BLOCK. AND IT WAS. WARRANTY EXTENSION 10-048 STATES HONDA IS ONLY GOING TO PAY THE REPAIR IF IT IS WITHIN 10 YEARS FORM ORIGINAL PURCHASE. WE ARE OUT OF WARRANTY AS IT WAS ORIGINALLY PURCHASED 4/2017. ALMOST 3 YEARS OUT OF WARRANTY. I TOLD THEM THIS CAR IS SERVICED AT HONDA DEALERSHIP AND I DID NOT RECEIVE ANY NOTIFICATION FROM HONDA ABOUT THIS 10 YEAR EXTENSION WARRANTY. THEY WANTED ME TO PAY 5K FOR REPAIR. THIS IS A MANUFACTURE DEFECT AND NO AMOUNT OF MAINTENANCE IS GOING TO AVOID THIS. I CALLED AMERICAN HONDA AND GAVE ME A CASE #. INITIALLY THEY SAID 10% THAT WENT TO 15% AND FINALLY 20% IS THE ONLY PERCENTAGE THEY ARE WILLING TO PAY FOR. IT LEAVES ME WITH $3900 TO PAY. THIS IS UNACCEPTABLE. HONDA IS PROTECTING ITSELF FROM PAYING WHEN THEY SHOULD BE AT LEAST EXTENDED THE WARRANTY WITH SPECIFICS FOR OWNERS WHO ARE OUT OF WARRANTY AND UNFORTUNATELY THEIR ENGINE BLOCK BROKE. I