NHTSA Complaint #11172615 — 2018 HONDA ACCORD

TL* THE CONTACT OWNS A 2018 HONDA ACCORD. THE CONTACT STATED THAT THE HEAT FAILED TO WORK WHILE THE VEHICLE WAS BEING OPERATED. HONDA OF NEW ROCHELLE (25 E MAIN ST, NEW ROCHELLE, NY 10801, (888) 905-3762) SUGGESTED THAT THE CONTACT "TRICK" THE VEHICLE BY PUTTING ON HER SEAT BELT AND SHIFTING INTO DRIVE. THE HEAT STARTED TO WORK; HOWEVER, THE VEHICLE SHUT OFF AND THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WOULD NOT RESTART AND WAS TOWED BACK TO THE DEALER. THE DEALER CALLED BACK ONE MONTH LATER AND STATED THAT THEY REPLACED THE ENGINE WHEN THE VEHICLE WAS PURCHASED BRAND NEW. THE CONTACT RESEARCHED AND FOUND OUT THAT THERE WERE REPORTS THAT THE ENGINE WAS DEFECTIVE. THE CONTACT NOTIFIED HER STATE'S ATTORNEY GENERAL'S OFFICE AND RESEARCHED THE LEMON LAWS. THE CONTACT INFORMED THE DEALER THAT SHE DID NOT WANT THE VEHICLE AND INFORMED BOTH THE DEALER AND MANUFACTURER BY LETTER THAT SHE WANTED ANOTHER VEHICLE. THE DEALER'S GENERAL MANAGER INSTRUCTED THE CONTACT TO REMOVE THE VEHICLE OFF THE DEALER'S LOT. THE GENERAL MANAGER THREATENED TO HAVE THE VEHICLE PLACED BY THE ROAD WHERE IT WOULD GET TICKETED. THE CONTACT REMOVED THE PLATES AND LEFT THE VEHICLE AT THE DEALER. THE CONTACT FILED A COMPLAINT WITH THE ATTORNEY GENERAL'S OFFICE. THE FAILURE MILEAGE WAS 818.