NHTSA Complaint #11172403 — 2014 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11172403
Vehicle	2014 KIA SOUL
Component	ENGINE
Date of Incident	January 11, 2019
Date Filed	January 27, 2019
Mileage	83,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

I WAS MID TURN GOING HOME WHEN SUDDENLY MY CAR REFUSED TO SPEED UP AND BECAME TO RUMBLE. I SUCCESSFULLY MADE IT HOME RIGHT DOWN THE STREET. WHEN WHILE APPROACHING MY HOME MY VEHICLE STALLED AND ALL LIGHTS SUDDENLY CAME ON. OIL, ENGINE, BATTERY. I HAVE NOT HAD ANY ISSUES WITH MY CAR AND I GET MY OIL CHANGES REGULARLY ( WARNING LIGHT HAS NEVER CAME ON). I HAD TRIPLE A TOW MY VEHICLE TO THE DEALERSHIP AS I AM STILL UNDER WARRANTY. THEY WANTED TO CHARGE MY 145 TO JUST LOOK AT IT. THEY SAID THE WARRANTY COMPANY MIGHT NOT COVER THE ENGINE BEING SHOT. THE DEALERSHIP HAS NOT REPLACED MY MILES STICKER TO TELL ME WHEN I NEED AN OIL CHANGE THE LAST THREE TIMES I'VE BEEN THERE. THEY NEVER INFORMED ME HOW LONG THEIR OIL CHANGES ARE GOOD FOR. I HAVE READ MANY REVIEWS ON THIS CAR AND MANY PEOPLE HAVE HAD THE SAME ISSUE. MY CAR IS COVERED UNDER WARRANTY BUT THEY WANT TO CHARGE ME AND MIGHT NOT EVEN FIX IT. I HAVEN'T BEEN ABLE TO WORK WITHOUT MY CAR SO I AM LOW ON FUNDS. IF A ENGINE ISSUES ARE VERY COMMON WITH THIS MODEL OF VEHICLE THEY SHOULD BE ABLE TO REPLACE NO QUESTIONS ASKED. I PAY FOR MY WARRANTIES BUT THEY CANT HELP ME?

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