NHTSA Complaint #11172260 — 2018 JEEP WRANGLER

A SMALL BUMP CAUSES THE STEERING WHEEL AND FRONT END OF THE CAR TO VIOLENTLY SHAKE. IT HAPPENS AT VARYING SPEEDS, TAKING YOUR FOOT OFF THE ACCELERATOR OR TRYING TO BREAK DOES NOT GET IT TO STOP, YOU RIDE IT OUT.THE WHEELS ARE SHAKING ALONG WITH THE STEERING WHEEL. IN ADDITION, THE CLOCK DOESN'T KEEP TIME AND RADIO INTERMITTENTLY DROPS STATIONS, SCANS THROUGH ALL OF THE STATIONS OR PICKS UP STATIC. I HAVE A VIDEO OF NOT BEING ABLE TO CONTROL THE RADIO(ON OR OFF), UNABLE TO CHANGE THE VOLUME OR SHUT THE RADIO OFF. I WAS NOT ABLE TO USE TOUCH SCREEN OR THE CONTROLS ON THE STEERING WHEEL IN ORDER TO OPERATE THE RADIO. IT HAS BEEN BROUGHT IN FOR SERVICE ON FOR THE SHAKING 3 TIMES NOW, GOING ON 4. JEEP SAYS IT'S FIXED THE PROBLEM BY REPLACING THE STEERING STABILIZER/DAMPENER. JEEP KNOWS IT IS HAPPENING AND MENTIONED GETTING "JEEP ENGINEERING" INVOLVED AND HAVE BLACKED OUT INFORMATION ON PAPERWORK WE RECEIVED AFTER REPAIRS, CONCERNED WE WOULD SEE THE "CONTACT/ EMAIL ADDRESS". THE FIRST SERVICE VISIT THEY COULD NOT GET THE SHAKING TO HAPPEN AND "RESET THE STEERING TO FACTORY SETTINGS", "THAT IT WAS A LITTLE OFF." THE SECOND SERVICE APPOINTMENT THE SERVICE DEPARTMENT "COULDN'T GET IT TO HAPPEN". THEY HAD THE SALESPERSON I PURCHASED THE VEHICLE FROM TAKE THE CAR FOR A RIDE AND COMPARE IT TO HOW HIS JL DROVE. THEY ASKED IF A WORKER "COULD TAKE THE CAR HOME AND DRIVE IT A FEW DAYS". I AGREED.IT HAPPENED TO THE WORKER AND THEY REPLACED THE STEERING STABILIZER/DAMPENER THE FIRST TIME(ON THAT SECOND VISIT). THE THIRD SERVICE APPOINTMENT, THEY SAID THE "STEERING STABILIZER/DAMPENER WAS REPLACED WITH A FAULTY STABILIZER""THAT THERE WERE STILL FAULTY NEW ONES, THEY WERE GOING TO REPLACE IT. THE FOLLOWING DAY, ITS VIOLENTLY SHAKING. IT HAPPENS IN MOTION, HAVEN'T NOTICED IT WITH TURNING. I HAVE VIDEOS OF THE SHAKING HAPPENING TO THE STEERING AND THE ISSUES WITH THE RADIO.