NHTSA Complaint #11172222 — 2008 FORD EDGE

"TAKATA RECALL" TAKATA RECALL 16V-384 HELLO. I RECEIVED A RECALL NOTICE IN JULY 2016 REGARDING AIR BAG REPLACEMENT ON MY 2008 FORD EDGE. IT SAID PARTS WERE NOT AVAILABLE, AND I WOULD BE NOTIFIED AGAIN WHEN IT WAS AVAILABLE. IN OCTOBER OF 2016 I RECEIVED MILITARY ORDERS TO MOVE FROM CALIFORNIA TO BELGIUM, AND BROUGHT MY CAR WITH ME. I RECEIVED ANOTHER NOTICE IN NOV 2018 THAT THE PART WAS NOW AVAILABLE. I HAVE SINCE CONTACTED FORD SEVERAL TIMES VIA THE CUSTOMER SERVICE NUMBER PROVIDED ON THE RECALL FORM. THE REPRESENTATIVES HAVE REPEATEDLY GIVEN ME MISINFORMATION. DURING MY LAST CALL WITH CUSTOMER SERVICE JUST YESTERDAY, IT WAS CONFIRMED BY THE REPRESENTATIVE, THAT DUE TO MY CURRENT RESIDENCE IN BELGIUM, REPLACING THE AIRBAG WAS JUST NOT AN OPTION. SHE SAID THE FORD RECALL COMPUTER DOES NOT CONNECT WITH BELGIUM. WHEN I CONTACTED A BELGIUM FORD DEALER, THEY HAD NO IDEA WHAT I WAS TALKING ABOUT, NO VISIBILITY TO THE RECALL. THE DEALER HERE ALSO TOLD ME THEY HAVE HAD TO TURN AWAY NUMEROUS OTHERS IN MY SAME SITUATION. I DON'T KNOW WHAT ELSE TO DO NOW. WE HAVE A FAMILY OF FOUR, AND I AM WORRIED ABOUT THEIR SAFETY. I WILL NOT BE BACK IN THE U.S. FOR AT LEAST 3 YEARS, MAYBE LONGER. HELP!? THANK YOU. W.S.