NHTSA Complaint #11172042 — 2014 HYUNDAI SANTA FE

TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE. WHILE OPERATING THE VEHICLE, A KNOCKING NOISE WAS HEARD COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO SUBURBAN HYUNDAI (1814 MAPLE LAWN, TROY, MICHIGAN) WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE) IN 2017, BUT THE FAILURE PERSISTED. IN ADDITION THE CONTACT STATED THAT THE GEAR SHIFTER BECAME STUCK AND WAS VERY DIFFICULT TO SWITCH FROM THE PARK POSITION. THE FAILURE WOULD NORMALLY OCCUR WHEN THE VEHICLE WAS NOT DRIVEN FOR SEVERAL DAYS. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 60,000.