NHTSA Complaint #11171978 — 2014 FORD EXPLORER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11171978
Vehicle	2014 FORD EXPLORER
Component	ELECTRICAL SYSTEM
Date of Incident	January 17, 2019
Date Filed	January 24, 2019
Mileage	113,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THE ELECTRONIC DOOR LOCKS ON THE VEHICLE WILL EITHER STAY UNLOCKED OR LOCKED AND IT MAKES IT VERY DIFFICULT TO GET IN AND OUT OF THE VEHICLE. FOR EXAMPLE I PULLED UP TO MY INFANT SONS DAYCARE TO DROP HIM OFF FOR THE DAY, THE REAR PASSENGER DOOR WOULD NOT UNLOCK, NO MATTER IF I USED THE KEY FOB OR THE BUTTONS ON THE INSIDE OF THE FRONT DOOR, THE LOCK WOULD NOT PULL UP FROM THE INSIDE EITHER I EVENTUALLY HAD TO PULL HIM OUT OF THE VEHICLE THRU THE FRONT PASSENGER DOOR.

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