NHTSA Complaint #11171905 — 2012 FORD FUSION

I COME TO YOU WITH GREAT CONCERN ABOUT A SITUATION THAT RECENTLY HAPPENED TO ME WITH MY 2012 FORD FUSION. ON JANUARY 17, 2019, I WAS DRIVING 60 MILES PER HOUR DOWN THE ROAD WITH MY DAUGHTER. WHILE I AM DRIVING WITH NO NOTICE, MY POWER STEERING COMPLETELY WENT OUT. I WAS UNABLE TO MOVE MY STEERING WHEEL; THE SAFETY OF THIS ISSUE WAS EXTREME, AND I FEEL THAT BECAUSE THIS WAS A RECALL MY EXPERIENCE SHOULD BE UNDER THE SAFETY OF THE CUSTOMER AND THE RELIABILITY OF THE FORD INDUSTRY AND THE RECALL WOULD HAVE BEEN GRANTED WITH NO CONCERNS. I PURCHASE THIS VEHICLE BRAND NEW AS A 2012 FORD FUSION SEL, I'VE BEEN THE ONLY OWNER TO THIS CAR AND I BECAUSE I MUST COMMUTE TO WORK MY MILES HAVE BEEN HIGHER THAN AVERAGE 2012 CARS. TWO YEARS AGO I BROUGHT MY CAR INTO THE FORD DEALERSHIP FOR MAINTENANCE THAT NEEDS TO BE COMPLETED AND I ASKED ABOUT THE RECALL OF THE POWER STEERING AND THEY SAID, "DON'T BRING IT IN UNTIL THERE'S A PROBLEM" SINCE I FEEL FORD HAS NEVER GEARED ME THE WRONG DIRECTION I LITERALLY TOOK THEIR WORD SERIOUSLY AND I DIDN'T DO ANYTHING ABOUT. TWO YEARS LATER I NOW HAVE A SERIOUS PROBLEM NOT ONLY WAS THE SAFETY OF ME AND MY CHILD AT THE FOREFRONT THE PROBLEM NOW THE FINANCIALLY IT'S BECOMING A BARRIER TO MY LIFE. WHEN I CALLED LAST WEEK, EVEN THE FORD DEALERSHIP AGREED THAT YOU WOULDN'T HAVE FIXED THE POWER STEERING UNLESS THERE WAS A PROBLEM. WHEN I CALL UP TO FORD DEALERSHIP ASKING ABOUT THIS RECALL AND THEM TELLING ME THAT I AM OVER THE MILEAGE OF THE RECALL/WARRANTY AND THEY WILL NOT COVER EVEN A DIME OF THIS RECALL GIVES ME GREAT CONCERN. I CALLED NHTSA VEHICLE SAFETY HOTLINE AND THEY ASSURED ME THAT THERE WAS NO MILEAGE RESTRICTION ON THIS RECALL AND IT WAS JUST A TENURE RANGE THAT NEEDED TO BE COMPLETED. I'M ASKING YOU TO REVIEW AND I'M REQUESTING THAT I RECEIVED THE $1800 REIMBURSEMENT CHECK BACK.