NHTSA Complaint #11171839 — 2018 TOYOTA 4RUNNER

NEW VEHICLE DISCOVERED TO HAVE RUSTING SEAT RAILS AND SEAT BELT ATTACHMENTS. LOCAL TOYOTA SERVICE CENTER SAID THEY HAVE NEVER SEEN SUCH A PROBLEM ON A NEW VEHICLE AND RECOMMENDED IMMEDIATELY REPLACING ALL SEATS. HOWEVER, TOYOTA REGIONAL REPS AFTER ONLY DOING A VISUAL INSPECTION DECIDED THE RUST 'DOES NOT COMPROMISE THE SEATS INTEGRITY AT THIS TIME.' THEY IGNORED THE RECOMMENDATION OF THEIR MECHANICS TO REPLACE. THEY ALSO REFUSED TO CLEAN AND SEAL. THE REGIONAL REPS WILL NOT REPLACE UNTIL THE INTEGRITY IS COMPROMISED. THIS IS A WILLFUL SELECTION TO IGNORE THE SAFETY OF THE OCCUPANTS. THANK YOU.