NHTSA Complaint #11171818 — 2017 JEEP RENEGADE

STEERING LOCK UP. ON TWO OCCASIONS WE'VE HAD THE STEERING LOCK UP ON OUR 2017 JEEP RENEGADE TRAIL HAWK. FORTUNATELY, ONE HAPPENED AT A STOP SIGN AND THE OTHER OCCURRED WHEN WE DROPPED THE VEHICLE OFF AT THE DEALER FOR REPAIR. WHEN THE STEERING LOCKED UP, OUR JEEP WAS ALSO EXPERIENCING ILLUMINATION OF MULTIPLE MALFUNCTION INDICATOR LIGHTS. THERE IS A SAFETY RECALL (T50 / NHTSA 17V-485) THAT SPECIFICALLY ADDRESSES THE MALFUNCTIONING INDICATOR LIGHTS IN THE 2017 RENEGADE. HOWEVER, IT ONLY APPLIES TO RENEGADES BUILT FROM 9 JUN 2017 THROUGH 18 JUL 2017. UNFORTUNATELY, OUR VEHICLE WAS BUILT OUTSIDE OF THIS WINDOW AND THE SERVICE MANAGER WILL NOT REPROGRAM THE INSTRUMENT PANEL CLUSTER UNLESS IT IS IN THE VIP AS AN OPEN RECALL FOR THIS SPECIFIC RENEGADE. I HAVE CALLED JEEP CUSTOMER CARE TWICE ON THIS ISSUE AND WE STILL HAVE NO RESOLUTION.