NHTSA Complaint #11171201 — 2008 BUICK LUCERNE

I RECEIVED A NOTICE FROM BUICK ON FRIDAY, JAN 18, 2019 STATING THAT THE REAR SEAT BRACKET MAY BE CONTACTING THE REAR ELECTRICAL CENTER (REC) WHICH CAUSES AN SMOKEY ODOR IN THE VEHICLE. REIMBURSEMENT IS ELIGIBLE IF YOU HAVE IT REPAIRED BUT I'M NOT ELIGIBLE FOR A RECALL OR THE FUNDS BECAUSE MY CAR WAS ORIGINALLY DELIVERED JULY 2008. I BOUGHT IT WITH ONLY 24,000 ORIGINAL MILES ON IT IN JUNE 2017. I HAVE NEVER BEEN NOTIFIED BY BUICK ABOUT THIS SITUATION. ALL THIS TIME WE THOUGHT THAT THE PREVIOUS OWNER WAS A SMOKER. SOMETHING HAS OBVIOUSLY BURNED OR IS BURNING IN THE CAR. DUE TO THE SUPERIOR CONDITION OF THIS VEHICLE AND THE SERVICE RECORDS SHOWING WE HAVE WELL MAINTAINED IT, WE ARE REQUESTING ASSISTANCE TO GET THIS REPAIR COMPLETED AT NO CHARGE BY THE BUICK CORPORATION. WHEN CONTACTING THE BUICK CORPORATION ON MONDAY, JAN 21, 2019, THEY SAID THAT BECAUSE OF THE ORIGINAL DELIVERY AGE AND IT'S ABOUT 6 MONTHS PAST ELIGIBILITY, THAT THEY WON'T ASSIST. I FIND IT IRONIC THAT I WAS NOT NOTIFIED OF THIS SITUATION BEFORE JANUARY 2019 AND HAVE BEEN THE CAR'S SECOND OWNER SINCE JUNE 2017. BUICK HAS KNOWN ABOUT THIS PROBLEM BUT HAS DONE NOTHING ABOUT IT.