NHTSA Complaint #11171179 — 2019 SUBARU ASCENT

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11171179
Vehicle 2019 SUBARU ASCENT
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 10 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

WHEN THE VEHICLE IS STOPPED WITH THE PARKING BRAKE SET, THE REAR DOORS CAN NOT BE OPEN FROM THE REAR DOOR HANDLE. THE CHILD PROOF LOCK IS NOT SET. YOU HAVE TO PRESS THE UNLOCK BUTTON ON THE FRONT DOORS SO THE REAR PAX CAN EXIT. TO ME THIS IS A SAFETY ISSUE BECAUSE IN AN EMERGENCY WHEN EVERYONE NEEDS TO EXIT QUICKLY, ONE HAS TO REMEMBER TO UNLOCK THE DOORS FROM THE FRONT DOOR UNLOCK SWITCH TO LET THE REAR PAX OUT. SUBARU TELLS ME THAT IT'S NORMAL, AND I THINK IT SHOULD NOT BE NORMAL. THIS PROBLEM HAPPENS ALL THE TIME. THE DOORS LOCK AUTOMATICALLY ONCE THE VEHICLE STARTS MOVING. I PUT TODAYS DATE AS WHEN THIS HAPPENS SINCE THERE IS NO "ALL THE TIME".

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