NHTSA Complaint #11171076 — 2011 CHEVROLET TRAVERSE

'TIMING CHAIN'. RECENTLY ENGINE LIGHT APPEARS ON AND GOES OFF WHILE DRIVING MY 2011 CHEVY TRAVERSE LT 3.6L WITH ALMOST 113,000 MILES. I USED MY SCANNER AND CODES P0008 AND P0017 APPEARED. AFTER DOING MY RESEARCH I DISCOVERED THAT, 1. THE CODES ARE FOR THE ENGINE TIMING CHAIN. 2. TONS OF CUSTOMERS THAT OWN THE SAME MAKE, MODEL AND YEAR AS MINE ALONG WITH MANY DIFFERENT GM MODEL VEHICLES THAT HAVE THE 3.6 L ENGINE, ARE HAVING THE SAME CODE AND ENGINE PROBLEM. 3. GM KNOWS ABOUT THIS ISSUE SINCE THEY HAVE EXTENDED THE WARRANTY UP TO 120,000 MILES ON SOME OF THE 2011 CHEVY TRAVERSE'S AND OTHER GM MAKES AND MODELS. GM ADVISED ME THAT MY VIN IS NOT COVERED AND I SHOULD BRING MY VEHICLE TO THE CLOSEST GM DEALER TO HAVE THEM DIAGNOSE THE PROBLEM. I BROUGHT MY VEHICLE TO ADAMS CHEVROLET LOCATED IN HAVRE DE GRACE, MARYLAND ON 01/10/19. ADAMS CHEVROLET TECH STATS: FOUND CODES P0008 AND 0017. FOUND TIMING IS NOT IN SYNC DUE TO FAULTY TIMING CHAINS. STATED CUSTOMER DECLINED REPAIRS AT THIS TIME. CUSTOMER WOULD NEED TO REPLACE TIMING CHAINS AND ACTUATORS. I CONTACTED GM A SECOND TIME A FEW DAYS AFTER I BROUGHT MY VEHICLE TO ADAMS CHEVROLET, THE GM EMPLOYEE STATED THAT SHE WILL NOTE EVERYTHING AND HAS MY CURRENT ADDRESS AND PHONE NUMBER ON FILE IF THEY NEED TO GET AHOLD OF ME. SHE STATED AGAIN MY VIN IS NOT COVERED AND THAT I SHOULD KEEP IN TOUCH WITH A CUSTOMER SERVICE EMPLOYEE FROM A GM DEALERSHIP AND SEE IF THEY WILL WORK WITH ME ON A PRICE AT MY EXPENSE. I HAVE HAD AN ISSUE WITH THE POWER STEERING WHILE DRIVING IN 2018 AND ADAMS CHEVROLET RECENTLY ADVISED ME THAT THERE IS AN EXTENDED WARRANTY ON THE POWER STEERING AS WELL BUT TIMING CHAIN IS NOT COVERED ON MY VIN. MY 2011 CHEVROLET TRAVERSE TIMING CHAIN AND /OR ISSUES RELATED TO THAT PROBLEM NEEDS RPLACED FOR FREE OR I WILL GRACEFULLY ACCEPT A NEW VEHICLE FROM GM FOR FREE AND YOU CAN HAVE MY TRAVERSE BACK. RESPECTFULLY,DYLAN