NHTSA Complaint #11170945 — 2017 FORD ESCAPE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11170945
Vehicle	2017 FORD ESCAPE
Component	ELECTRICAL SYSTEM
Date of Incident	October 1, 2018
Date Filed	January 19, 2019
Mileage	129,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NH

Consumer Description

MY 2014 FORD ESCAPE TITANIUM HAS A MALFUNCTION OF THE HVAC ACTUATING ASSEMBLY. MY LOCAL MECHANIC DIAGNOSED THE PROBLEM AND REFERRED ME TO TSB 17-0004 (JAN. 13, 2017) AND SAID THAT I SHOULD TAKE MY CAR TO THE DEALERSHIP. THREE LOCAL FORD DEALERSHIPS TOLD ME THIS EXPENSIVE REPAIR WAS NOT COVERED BY THE MANUFACTURER SINCE THE CAR WAS OUTSIDE OF NORMAL WARRANTY. THE VEHICLE HAS NO BLOWING HEAT DUE TO THE MALFUNCTIONING ACTUATING ASSEMBLY AND RELATED COMPONENTS. THE DEFROST DOES NOT WORK AND CREATES A HAZARD IN COLD WEATHER. YOU CAN NOT DRIVE THE VEHICLE SAFELY WITH THE WINDSHIELD FOGGED OR ICED UP. SINCE THIS IS A SAFETY ISSUE FORD SHOULD COVER THE REPAIR AND TSB 17-0004 SHOULD BE UPDATED ACCORDINGLY.

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