NHTSA Complaint #11170722 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE CHECK ENGINE AND COOLANT INDICATORS ILLUMINATED AND THERE WAS A DRASTIC REDUCTION IN SPEED. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER AS IT STALLED. AFTER WAITING A BRIEF MOMENT, THE VEHICLE WAS RESTARTED, BUT WAS NOT ABLE TO BE SAFELY DRIVEN. BOB BELL FORD (7125 RITCHIE HWY, GLEN BURNIE, MD 21061, (410) 766-3600) WAS NOTIFIED OF THE FAILURE AND INDICATED THAT MANUFACTURER RECALL NUMBER: 12S39 AND NHTSA CAMPAIGN NUMBER: 12V431000 (ENGINE AND ENGINE COOLING) WERE ISSUED IN MID 2014. WHEN THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, IT WAS DETERMINED THAT THE KIT REQUIRED TO SERVICE THE RECALL CAMPAIGN HAD NOT BEEN ADMINISTERED. THE VEHICLE WAS NOT REPAIRED. THE INDEPENDENT MECHANIC PROVIDED TECHNICAL DIAGNOSTIC INFORMATION PERTAINING TO WHAT WAS INSPECTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS INFORMED THAT THE INDEPENDENT MECHANIC DID NOT BELIEVE THE REMEDY WAS PROVIDED. THE CONTACT WAS WAITING ON A RESPONSE FROM THE MANUFACTURER TO DETERMINE THE GUIDELINES TO REPAIR THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.