NHTSA Complaint #11170654 — 2014 RAM 1500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11170654
Vehicle	2014 RAM 1500
Component	STEERING
Date of Incident	December 1, 2018
Date Filed	January 17, 2019
Mileage	95,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AK

Consumer Description

THE FACTORY "AIR RIDE" SUSPENSION FAILS IN COLD WEATHER. THE AIR BAGS COMPLETELY DEFLATE, LEAVING THE VEHICLE WITH NO SUSPENSION. LOSING ALL SUSPENSION ABILITY WHILE DRIVING IS A SERIOUS RISK TO LIFE. ENCOUNTERING SMALL POTHOLES OR ICY ROADS WITHOUT SUSPENSION INCREASES THE LIKELIHOOD OF WRECKS. THE LOWERING OF THE SUSPENSION CHANGES THE STEERING GEOMETRY REQUIRED TO PROPERLY STEER A VEHICLE ON THE ROADS. CAMBER, CASTER, AND TOE OF THE STEERING GEOMETRY ARE NEGATIVELY EFFECTED AND WILL RESULT IN INCREASED LIKELIHOOD OF WRECKS. I TOOK MY VEHICLE INTO THE LOCAL DODGE DEALERSHIPS IN ALASKA AND THEY ACKNOWLEDGE THE AIR RIDE SUSPENSION DOES NOT FUNCTION HERE BUT CANNOT MAKE REPAIRS. I CALLED DODGE CORPORATE LINE AND THEY ASK ME TO TAKE IT BACK TO THE SAME DEALERSHIPS THAT INFORM ME THAT THERE IS NO FIX. PLEASE ISSUE A RECALL ON THE RAM 1500 AIR RIDE SUSPENSION AS THIS IS A SERIOUS RISK TO LIFE ALLOWING THESE VEHICLES TO OPERATE IN COLD CLIMATES.

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