NHTSA Complaint #11169968 — 2013 FORD ESCAPE

2013 ESCAPE WAS "ROUTINE" TRANSMISSION SERVICED AT MATTHEWS FORD IN BROKEN ARROW OKLAHOMA ON NOVEMBER 26,2018. AFTER THIS SERVICE DEALERSHIP WAS CONTACTED AND APPT. MADE TO RE-CHECK BECAUSE OF A JERK SENSATION IN LOWER GEAR SHIFTS. ON DECEMBER 6, 2018, ABOUT 60 MILES FROM TULSA, TRAVELING SOUTH ON INDIAN NATION TURNPIKE TO TEXAS, CRUISE CONTROL WAS ENGAGED AT 80MPH. APPROXIMATELY 20 MILES LATER, THE TRACTION LIGHT CAME ON. CRUISE CONTROL AND A SPEEDOMETER DID NOT MATCH SO CRUISE CONTROL WAS DISENGAGED. JERKING AND SPUTTERING BEGAN AND THE VEHICLE WAS PULLED OVER AND TURNED OFF. AT THAT POINT SMOKE CAME FROM THE HOOD OF THE ENGINE AND FIRE HAD IGNITED UNDERNEATH. WITHIN TWO MINUTES THE ENTIRE FRONT END OF THE ESCAPE WAS IN FLAMES. (VIDEO OF FRONT IN FLAMES, AND A TRAIL OF FLUID LEADING UP TO THE BURNING ESCAPE). IT WAS COMPLETELY DESTROYED INCLUDING ALL CONTENT. CONTACTED MATTHEWSFORD AND FORD CORPORATION AND BASICALLY WAS TOLD THERE WAS NOTHING THEY COULD DO. INSURANCE ADJUSTER HAD ASSESSED THAT THERE WAS NO WAY TO DETERMINE THE CAUSE OF FIRE DUE TO THE EXTENSIVE DAMAGE. MATTHEWSFORD, NOT FORD WOULD NOT TAKE RESPONSIBILITY AND THEY SHOULD HAVE IN SOMEWAY. THEY FAILED IMMENSELY.