NHTSA Complaint #11166725 — 2010 FORD ESCAPE

THE ELECTRONIC POWER STEERING ASSIST FAILED WHILE DRIVING AND RESULTED IN EXTREME DIFFICULT DRIVING AND DANGER. I CALLED FORD AND SPENT OVER $400 HAVING DEALERSHIPS LOOK AT IT AND GIVE ME $2,000 ESTIMATES AND SAYING IT WASN'T COVERED UNDER THE RECALL IT SHOULD HAVE BEEN. I SPOKE WITH CORPORATE FORD AT A POINT WHO STATED THE RECALL WAS ALREADY COMPLETED IN 2014, HOWEVER, THE SAME PROBLEM PERSISTS AND CREATES A STRONG DANGER TO DRIVE. THE HAVE REPEATEDLY REFUSED TO HONOR THE RECALL THAT THEY THEMSELVES CLAIM WAS FIXED, AND I'M LEFT WITH A FAULTY AND DANGEROUS VEHICLE ON THE ROAD WITH NO CHOICE BUT TO KEEP DRIVING IT TO GET TO WORK. WHY WON'T THEY HONOR THEIR RECALL? IT IS OBVIOUSLY THE EXACT PROBLEM THEY CLAIM TO HAVE FIXED.