NHTSA Complaint #11166560 — 2017 CHRYSLER PACIFICA

I WAS AT A COMPLETE STOP AT A STOP SIGN ON A FRONTAGE ROAD WAITING TO TURN RIGHT ONTO HIGHWAY 122 IN MASON CITY IOWA. I THEN ACCELERATED AND TURNED RIGHT. AS THE VAN REACHED 17 MPH, THE VAN ACTED LIKE THE TRANSMISSION SLIPPED INTO NEUTRAL FOR A PERIOD OF APPROXIMATELY FIVE SECONDS, AND THEN VIOLENTLY SLAMMED BACK INTO GEAR. DURING THIS TIMEFRAME, ANOTHER VEHICLE APPROACHED RAPIDLY FROM BEHIND AND ALMOST COLLIDED WITH THE REAR OF OUR VAN. OUR VAN HAD ALSO HAD THIS SAME OCCURRENCE AT 36 MPH. OUR LOCAL CHRYSLER DEALER AND CHRYSLER CUSTOMER SERVICE HAS BEEN NOTIFIED OF THIS ISSUE SEVERAL TIMES AND WE WERE TOLD IT WAS NORMAL OPERATIONS