NHTSA Complaint #11166558 — 2010 MAZDA MAZDA6

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V717000 (AIR BAGS) AND 18V631000 (SUSPENSION, STRUCTURE). THE CONTACT CALLED SENTRY WEST MAZDA AT 508-281-8171 (LOCATED AT 940 BOSTON TURNPIKE, SHREWSBURY, MA 01545) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. WHILE DRIVING APPROXIMATELY 20 MPH, A LOUD NOISE WAS HEARD AND THE STEERING LOST POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE SAME DEALER WHERE IT WAS STATED THAT THE RECALL REPAIRS NEEDED TO BE PERFORMED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 18V717000 (AIR BAGS) AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V631000 (SUSPENSION, STRUCTURE).