NHTSA Complaint #11166119 — 2009 SATURN AURA

AS I WAS DRIVING TO WORK ON 11/12/2019 AT 6PM EST, ON THE FREEWAY WHEN MY STEERING WHEEL BEGAN TO SHAKE AND THEN BECAME STIFF AND HARD TO STEER. THE DASHBOARD STARTED DINGING AND THE SERVICE ESC CAME ACROSS. I CAME UP TO THE NEAREST EXIST AND HAD A HARD TIME TRYING TO PULL UP INTO A PARKING AREA TO SEE WHAT WAS WRONG WITH MY CAR. I TURNED THE CAR OFF WAITED A FEW MINUTES THEN PROCEEDED TO RESTART MY CAR TO SEE WHAT WILL HAPPEN. THE STEERING WHEEL WAS NO LONGER STIFF SO I PROCEEDED TO GET BACK ON THE FREEWAY TO HEAD TO WORK AGAIN. AFTER NO MORE THAN 10 MINUTES OF DRIVING MY CAR DID THE EXACT SAME THING OVER AGAIN. SO, I PULLED UP OFF OF THE FREEWAY TO TRY AND SEE IF I SHUT IT OFF WILL IT WORK AGAIN. THIS TIME IT DID NOT RESET ITSELF, SO I DECIDED TO DRIVE BACK HOME WITH THE STEERING OUT AND BEING HARD TO DRIVE CAUSE IT WAS DARK AND LATE OUT AND I DID NOT WANT TO CHANCE BEING ON THE ROAD SOMEWHERE BY MYSELF. SEPTEMBER 2017 WHEN I PURCHASED THE CAR UNTIL THAT DAY ON NOVEMBER 12, 2018, MY CAR HAD BEEN RUNNING GREAT AND HAD NO STEERING ISSUES OR CONCERNS. WHEN I SPOKE WITH A GMC DEALER I WAS MADE AWARE THAT THIS MAKE AND MODEL HAS MANY RECALLS INCLUDING A RECALL WITH THE SAME ISSUES MY CAR WAS HAVING BUT THAT WHEN LOOKING UP MY VIN # IT DOES NOT SHOW THAT MY CAR WAS PART OF THE RECALL TO BE FIXED. MY CAR IS HAVING THE SAME EXACT ISSUES AS THE EXACT SAME MAKE AND MODEL OF MY CAR AND I NEED SOME ASSISTANCE. I HAVE GOTTEN PARTS FIXED ON MY CAR TO SEE IF IT WILL FIX THE ISSUE BUT NOTHING HAS WORKED AND IT IS NOW JANUARY 9, 2019 AND I STILL HAVE NO POWER STEERING AND I HAVE TO WORK AS WELL AS PROVIDE TRANSPORTATION FOR MY FOUR CHILDREN.