NHTSA Complaint #11165494 — 2015 BMW X5

EXHAUST GAS RECIRCULATION (EGR) COOLER RECALL (RECALL CAMPAIGN NUMBER 18V-755); RECALL CAME OUT IN OCT 2018; WAS FIRST NOTIFIED BY BMW THE END OF DEC 2018; AS 0F 6JAN19, NO REMEDY FOR A POTENTIAL FIERY TIME BOMB. I EMAILED BOTH THE GM AND SERVICE MANAGER (RON [XXX] & STEVE [XXX]) 3JAN19, AT BMW SILVER SPRING, WHERE I PURCHASED THE VEHICLE NEW, AND HAVE IT SERVICED ANNUALLY, EXPRESSING MY WORRY AND URGENTLY INQUIRING WHEN I COULD GET THE REMEDY REPAIR IN PLACE. I HAVE NOT HEARD A RESPONSE. THE CAR IS LIKE NEW WITH LESS THAN SIX THOUSAND MILES ON IT. I SPENT CLOSE TO $75K NEW AND SHOULD NOT HAVE TO BE NERVOUS DRIVING IT AND IT SEEMS TO ME THAT 4 MONTHS IS TOO LONG FOR A REMEDY. HOW CAN I GET THE REMEDY IN PLACE QUICKLY OR EXPECT A NEW REPLACEMENT? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).