NHTSA Complaint #11165482 — 2007 TOYOTA PRIUS

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11165482
Vehicle	2007 TOYOTA PRIUS
Component	STRUCTURE:BODY
Date of Incident	September 2, 2018
Date Filed	January 6, 2019
Mileage	74,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	UT

Consumer Description

THE REAR HATCH IS EXTREMELY HARD TO OPEN IN THE SUMMER AND NOW IN THE WINTER EVEN HARDER. I FEEL THIS IS A SAFETY HAZARD. MY CAR IS PARKED UNDER A CARPORT WINTER AND SUMMER. I HAVE LESS THAN 80,000 MILES ON THE VEHICLE. I NEED TO BE ABLE TO GET IN THE REAR HATCH TO CHANGE A TIRE OR GET A FIRE EXTINGUISHER IN CASE OF EMERGENCY AND I SOMETIMES CAN'T GET IT TO OPEN. IS THERE SOME WAY TOYOTA CAN HELP MAKE THIS RIGHT. THE RUBBER PART THAT YOU PRESS IS HARDER THAN A STICK AND WON'T RELEASE. THIS HAPPENS SOME TIMES AT THE GROCERY STORE PARKING LOT OR AT ANY STORE PARKING LOT. SOMETIMES IT HAPPENS WHEN I ARRIVE HOME AND CAN'T GET MY GROCERIES OUT BECAUSE THE HATCH WON'T LET IT RELEASE. IS THIS A DEFECT THAT CAN BE CORRECTED?

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