NHTSA Complaint #11165358 — 2008 SATURN OUTLOOK

IN 2015 I MY TRANSMISSION MALFUNCTION. I TOOK IT TO THE GMC DEALERSHIP, WHICH I CAME OUT OF POCKET EXPENSE OF $1500.00 DUE TO THE EXPIRATION OF MY WARRANTY. THEN A YEAR LATER, I RECEIVED A NOTICE REGARDING REPAIRING THE TRANSMISSION AND I WAS GIVEN A REFUND (REPLACEMENT HAS BEEN ALREADY DONE). NOW AS OF DECEMBER, 2018, I HAVE BEEN EXPERIENCING THE SAME ISSUE WITH MY TRANSMISSION. I CALLED GMC REGARDING MY TRANSMISSION AGAIN, AS WAS TOLD THAT THE WARRANTY OF THE LAST REPAIR HAS EXPIRED JUNE, 2018. WITH SO MUCH FRUSTRATION, I TOOK MY VEHICLE TO THE GMC TO BE CERTAIN THAT THIS IS THE ISSUE I AM DEALING WITH. GMC ADVISED ME THE REPORT OF MY TRANSMISSION (THE TCC CONVERTER) IN THE TRANSMISSION IS BAD. THEY ADVISED ME TO GET A NEW TRANSMISSION FOR THE COST OF $4K WHICH IS WAY OUT OF MY RANGE. I ASK. IF THERE IS ANY ASSISTANCE TO HELP ME MAKE THIS REPAIR ON MY VEHICLE AND WAS TOLD NO. THIS LEAVES ME IN A POSITION OF FRUSTRATION WITH GMC WHERE AS THEY DID NOT WANT TO EXTEND ANY HELP. THIS IS WHY I WRITE THIS COMPLAINT TO INVESTIGATE IF OTHERS MAYBE EXPERIENCING THE SAME AND A RECALL CAN BE PUT INTO PLACE FOR REPAIRS FOR THE TRANSMISSION.