NHTSA Complaint #11164954 — 2012 FORD FOCUS

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11164954
Vehicle	2012 FORD FOCUS
Component	ELECTRICAL SYSTEM
Date of Incident	January 6, 2019
Date Filed	January 7, 2019
Mileage	85,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

A LOUD ABRUPT THUMP(S) AND/OR HIGH PITCHED SCREECHING SOUNDS COME FROM THE SOUND SYSTEM SPEAKERS. THIS OCCURS WITH THE RADIO IN THE "ON" OR "OFF" POSITION AND MAY LAST A FEW SECONDS UP TO MINUTES. THE SOUND IS VERY LOUD AND UNCONTROLLABLE. THE RADIO IS UNRESPONSIVE DURING AND AFTER THE NOISE (USUALLY REQUIRING AN ENGINE RESTART). THIS IS DANGEROUS WHEN OPERATING THE VEHICLE. THE NOISE LEVEL AND SUDDENESS CAUSES AN IMMEDIATE DEFENSIVE POSTURE JUST AS IF I HAD BEEN STRUCK FROM OUT OF NOWHERE. NOT ONLY THAT, IT IS ABUSIVE. IT REALLY RATTLES THE NERVES. THE ONLY SURE WAY TO CONTROL IT IS TO DISCONNECT THE RADIO.

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