NHTSA Complaint #11164661 — 2009 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11164661
Vehicle	2009 FORD ESCAPE
Component	STEERING
Date of Incident	January 2, 2019
Date Filed	January 2, 2019
Mileage	49,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

IN 2014, FORD HAD AN ELECTRIC POWER STEERING RECALL, 14S05, FOR ESCAPES. I HAD A DEALERSHIP PERFORM THE CODE REPROGRAMMING IN OCTOBER 2014. FOUR YEARS LATER, THE POWER STEERING WENT OUT. THERE ARE LESS THAN 50,000 MILES ON THE CAR SO THERE'S NOT A LOT OF WEAR AND TEAR ON THE VEHICLE. I CALLED THE DEALERSHIP AND FORD CUSTOMER SERVICE AND THEY BOTH SAID THAT SINCE I BROUGHT THE CAR IN FOR THE RECALL, THERE IS NOTHING MORE THEY WILL DO. THIS SEEMS LIKE IT WAS A KNOWN ISSUE AT FORD AND THEY FOUND A WAY AROUND HAVING TO FIX ALL THE CARS THEY MADE WITH FAULTY POWER STEERING. I'M THE ORIGINAL OWNER OF THE ESCAPE SO I KNOW THAT IT HAS BEEN LIGHTLY USED.

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