NHTSA Complaint #11164594 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	11164594
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	December 31, 2018
Date Filed	January 2, 2019
Mileage	157,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VT

Consumer Description

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 25 MPH, THE POWER STEERING SEIZED AND THE STEERING WHEEL COULD NOT BE TURNED. ALSO, "POWER STEERING ASSIST" APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO LEBANON FORD (425 MIRACLE MILE, LEBANON, NH 03766, (603) 448-3363), BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE REMAINED AT THE DEALER AND HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 157,000.

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