NHTSA Complaint #11164446 — 2012 DODGE JOURNEY

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11164446
Vehicle	2012 DODGE JOURNEY
Component	ENGINE
Date of Incident	August 19, 2018
Date Filed	January 2, 2019
Mileage	119,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE CONSTANTLY LOST POWER, THERE WAS A REDUCTION OF SPEED, AND THE SERVICE ENGINE WARNING INDICATOR FLASHED WITHIN MONTHS OF OWNING THE VEHICLE. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 11V487000 (ENGINE AND ENGINE COOLING), BUT THE REPAIR FAILED TO REMEDY THE FAILURES. HONDRU CHRYSLER DODGE JEEP RAM OF ELIZABETHTOWN (2005 S MARKET ST, ELIZABETHTOWN, PA 17022, (717) 367-6644) INDICATED THAT THEY REPAIRED THE VEHICLE, BUT THE VEHICLE MADE AN ABNORMAL TICKING NOISE AND THE SERVICE ENGINE INDICATOR KEPT ILLUMINATING. THE DEALER HAD NOT PROVIDED A LOANER VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 119,000.

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