NHTSA Complaint #11164436 — 2012 BMW X5

ON AUGUST 7, 2018, I WAS TRAVELING ON INTERSTATE 95 IN MARYLAND (NORTH OF BALTIMORE) IN ROUTE TO NEW YORK STATE. DURING THE HIGHWAY DRIVE, MY BMW DRASTICALLY REDUCED SPEED TO 10 MILES PER HOUR AND THE CHECK ENGINE LIGHT CAME ON AND STAYED ON. I HAD TO MOVE MY CAR TO A SAFE PLACE TO AVOID BEING HIT BY THE OTHER VEHICLES ON THE HIGHWAY. I COULD NOT CONTINUE TO DRIVE MY CAR. AND, I WAS WORRIED ABOUT MY SAFETY AND WAS AT RISK DUE TO THE BMW CAR ISSUE. I CALLED AAA AND MY CAR WAS TOWED TO PASSPORT BMW IN SUITLAND, MARYLAND FOR REPAIR. ON AUGUST 8TH, PASSPORT EVALUATED MY CAR AND DIAGNOSED THE PROBLEM. I WAS INFORMED BY PASSPORT BMW THAT MY CAR ENGINE PROBLEM WAS DUE TO A FAULTY FUEL IGNITION SYSTEM WHICH HAD TO BE REPLACED. I APPROVED THIS OVER $570 REPAIR TO MY CAR. HOWEVER, WHEN I PICKED UP THE CAR, THE ENGINE LIGHT WAS STILL ON. AGAIN, I WAS CONCERNED SINCE MY CAR WAS REPAIRED BY BMW YET THE PROBLEM HAD NOT BEEN FIXED SINCE THE ENGINE LIGHT WAS STILL ON. I CONTACTED THE SERVICE ADVISOR TO INFORM HIM OF THE PROBLEM. HE APOLOGIZED AND REQUESTED THAT I BRING THE CAR BACK IN TO PASSPORT BMW ON THE NEXT DAY. THE NEXT DAY, I BROUGHT THE CAR IN TO PASSPORT BMW, I WAS INFORMED THAT THE CATALYTIC CONVERTER, AN ESTIMATED $3388 REPAIR, NEEDED TO BE REPLACED. MY CAR HAS BEEN IN FOR BMW SERVICE MAINTENANCE AND RECALL REPAIRS SEVERAL TIME. MY CAR WAS IN FOR MAINTENANCE SEVERAL TIMES AND WAS NOT ACCURATELY DIAGNOSED OR REPAIRED. THERE IS NO INDICATION THAT THE REPAIR DIAGNOSED ON AUGUST 8TH FIXED THE PROBLEM THAT CAUSED MY CAR TO STOP RUNNING ON THE HIGHWAY ON AUGUST 7TH. I PAID FOR THAT REPAIR IN AUGUST AND IT DID NOT FIX THE CHECK ENGINE PROBLEM AND WANT TO BE REIMBURSED FOR THIS EXPENSE. I AM CONCERNED ABOUT THE NUMEROUS REPAIRS TO MY BMW DESPITE THE FACT THAT MY CAR HAS BEEN SERVICED BY THE PASSPORT BMW SERVICE DEPARTMENT.