NHTSA Complaint #11163984 — 2016 DODGE DURANGO

THE POWER STEERING HAS GONE OUT. IT FULLY WENT OUT WHILE DRIVING INTO A PARKING LOT FROM A HIGHWAY EXIT. THE TRUCK STARTED MAKING SOUNDS AND WILL NOT TURN NOW. THE VEHICLE HAS ONLY 60,000 MILES. I HAVE SEEN WHERE OTHER DODGE AND RAM VEHICLES ARE HAVING SIMILAR ISSUES WHERE THE POWER STEERING HAS COMPLETELY GONE OUT AS MINE HAS. WITH THE ELECTRONIC STEERING SYSTEM EVERY TIME I TURN THE WHEEL YOU HEAR A SCREECHING AND ELECTRONIC OR BEING SOUND (AS IF AN ELECTRICAL DEVICE HAS FAILED). I STARTED TO NOTICE A DULL OR NUMB STEERING FEELING TO THE VEHICLE WHICH NOW HAS PROGRESSED INTO UNABLE TO USE ONE BIT. FIAT CHRYSLER HAS INFORMED ME THAT THIS IS NOT COVERED UNDER AN EXTENDED WARRANTY. WE READ THAT SIMILAR DODGE, CHRYSLER AND RAM VEHICLES IN OUR YEAR RANGE HAVE BEEN AFFECTED BY THIS AS WELL. IT'S NOT REALISTIC FOR SOMEONE WHOM IS STILL PAYING FOR A VEHICLE TO NOW BE REQUIRED TO PAY $3,000+ IN REPAIRS TO FIX THIS VEHICLE.