NHTSA Complaint #11163627 — 2006 FORD ESCAPE HYBRID

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11163627
Vehicle	2006 FORD ESCAPE HYBRID
Component	ELECTRICAL SYSTEM
Date of Incident	October 16, 2018
Date Filed	December 27, 2018
Mileage	130,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

CAR SHUTS OFF WITH LITTLE OR NO WARNING, 3 TIMES NOW, ONCE ON INTERSTATE 64. DEALER FIRST SAID HYBRID BATTERY BAD, 2ND OPINION FROM HYBRID BATTERY COMPANY SAID BATTERY GOOD. DEALER SAID, 2ND TIME WITH CAR, NEED A $600 REPAIR THAT WILL RESOLVE. NOW, DEALER SAYS NO, THE BATTERY IS STILL THE ISSUE. THEY STILL CANNOT STATE WHY THE CAR DOES IT, WHAT WILL MAKE THIS CAR SAFE TO DRIVE AND IF THEY TRULY KNOW IT IS THE BATTERY, WHY DID THEY DO THE $600 REPAIR AND TELL US THAT WOULD FIX THE PROBLEM. I HAVE ASKED WYNNE FORD IN HAMPTON VA, THE DEALER, FOR A POC AT FORD MOTOR COMPANY TO BE ABLE TO GET ANSWERS ON HOW TO MAKE/KNOW OUR12 YR OLD CAR IS SAFE TO DRIVE, BEEN OVER A MONTH, BUT HAVE RECIEVED NO INFORMATION FROM WYNNE FORD. I GUESS I NEED TO DRIVE TO MICHIGAN TO SEE MR. WILLIAM CLAY FORD JR FOR ANSWERS. I DO NOT KNOW THE EXACT MILEAGE ON THE VEHICLE, VEHICLE IS AT THE DEALERSHIP. ALSO, THE ISSUE HAS HAPPENED 3 TIMES BUT THE LATEST WAS AROUND OCT 2018. EACH INCIDENT, WE HAD TO GET VEHICLE TOWED.

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