NHTSA Complaint #11163580 — 2017 CHRYSLER PACIFICA

MY ISSUES STARTED WHEN MY AUTO START/STOP STOPPED WORKING. I TOOK IT IN TO THE DEALERSHIP AND THEY SAID THE ACCESSORY BATTERY WAS DEAD AND THEY DIDN'T HAVE A REPLACEMENT IN. THAT IT WAS IN BACKORDER. THEN MY MAIN BATTERY WENT DEAD. I HAD TO HAVE MY VEHICLE TOWED TO THE DEALERSHIP. THEY REPLACED MY MAIN BATTERY AND AGAIN THEY MADE MENTIONED THAT THE AUTO START/STOP DIDN'T WORK. I SAID I KNOW THE ACCESSORY BATTERY IS DEAD AND THAT IT WAS ON BACKORDER. I WAS TOLD TO BRING THE VAN BACK IN THE FOLLOWING WEEK AND THEY WOULD TEST THE ACCESSORY BATTERY AGAIN AND REPLACE IT IF WAS BAD. TOOK THE VAN BACK. THEY SAID IT WASN'T THE BATTERY THAT SOMETHING WAS WRONG ELECTRICAL BECAUSE TOO MANY VOLTS WAS BEING OUTPUTTED. AT THIS TIME I MADE MENTION OF THE POWER STEERING ISSUE. I GOT A WARNING LIGHT SAYING IT WASN'T WORKING. WAS TOLD NOTHING SHOWED UP ON THE COMPUTER ABOUT THE POWER STEERING. TOOK VAN BACK IN FOR THE ELECTRICAL SYSTEM TO BE EVALUATED. MY HUSBAND DROVE THE VAN AND ON THE WAY TO THE DEALERSHIP TJE POWER STEERING SYSTEM CUT OFF AND THEN IN MID TURN CUT BACK ON ALMOST CAUSING HIM TO HIT ANOTHER VEHICLE HEAD ON. TOLD DEALERSHIP OF THE PROBLEM AND ALSO THE JERKING ISSUES WHEN SHIFTING INTO LOWER GEARS. DEALERSHIP ACTUALLY FIGURED OUT IT WAS THE ACCESSORY BATTERY THAT WAS DEAD SO THEY REPLACED IT. THEN WHILE THEY HAD IT THEY HAD ISSUES WITH THE POWER STEERING CUTTING ON/OFF. SO THEY SAID IT WAS THE RACK & PINION. THEY COULDN'T DUPLICATE THE ISSUES WITH THE VAN JERKING INTO LOWER GEARS. WELL HERE WE ARE A MONTH LATER AND MY POWER STEERING IS STILL CUTTING OFF/ON WHILE DRIVING CAUSING NEAR CAR ACCIDENTS. THE VAN STILL JERKS SOMETIME WHEN TRYING TO GET INTO LOWER GEARS. CALLED CHRYSLER CONSUMER NUMBER AND THEY SAID THEY WOULD GET BACK WITH ME. THE POWER STEERING ISSUES IS A MAJOR SAFETY HAZARD, CAN'T GET VAN INTO THE DEALERSHIP TILL NEXT WEEK BECAUSE THEY ARE BEHIND.