NHTSA Complaint #11163579 — 2011 TOYOTA HIGHLANDER STEERING

Complaint Details

ODI Number	11163579
Vehicle	2011 TOYOTA HIGHLANDER
Component	STEERING
Date of Incident	March 1, 2018
Date Filed	December 26, 2018
Mileage	95,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AR

Consumer Description

INTERMEDIATE SHAFT ISSUES. HAD ONE INTERMEDIATE SHAFT REPLACED UNDER WARRANTY A YEAR OR TWO AFTER PURCHASE. INTERMEDIATE SHAFT ISSUES RETURNED IN THE LAST YEAR. TOYOTA DEALERSHIP WANTS $500 TO REPLACE A SHAFT THEY KNOW HAS BEEN DEFECTIVE FOR YEARS LEADING UP TO THIS MODEL. THIS IS THE PRIMARY VEHICLE FOR MY WIFE AND CHILDREN. I AM CONCERNED ABOUT THERE SAFETY WITH THIS MATTER. THIS ISSUE SHOULD HAVE BEEN RECALLED YEARS AGO. THIS ISSUE SHOULDN'T HAVE TO COME TO THE POINT OF SOMEONE GETTING INJURED OR DYING TO HAVE THIS MATTER ADDRESSED.

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