NHTSA Complaint #11163470 — 2007 FORD EDGE

TAKATA INFLATORS, FORD RECALL 16S26. I HAVE NOT BEEN ABLE TO GET THIS RECALL TAKEN CARE OF. THE DEALER, AND FORD TELL ME DIFFERENT STORIES. FORD PROMISED A PAID FOR RENTAL IF YOU ARE UNCOMFORTABLE DRIVING, THE DEAL SAID NO TO A RENTAL OR A LOANER. I HAVE BEEN ON A "WAITING LIST" FOR PARTS FOR ALMOST A YEAR, AND THEY STILL DO NOT HAVE THE PARTS. I RECEIVE NO COMMUNICATION FROM THE DEALER EXCEPT IF I CALL TO CHECK. SOMETIMES I AM TOLD I AM NOT ON THE LIST, OTHER TIMES, THERE ARE NO PARTS, ALL TIMES NO RENTAL COVERAGE OR LOANERS AVAILABLE. I LUCKILY HAVE NOT HAD AN ACCIDENT, BUT I AM SO FRUSTRATED WITH THE DEALER AND FORD I AM READY TO GET RID OF THE CAR AND GET A DIFFERENT BRAND. THEY DO NOT SEEM TO CARE ABOUT SAFETY OR COMMUNICATION. IT IS TERRIFYING TO GET A RECALL FROM FORD SAYING NOT TO DRIVE YOUR CAR DUE TO LIFE THREATENING SAFETY RECALL, BUT THE DEALER SAYS IT ISN'T A BIG DEAL. WHO DO YOU BELIEVE, BUT I AM NO LONGER FEELING LIKE I SHOULD BE PATIENT OR GIVE THEM THE BENEFIT OF THE DOUBT. I AM LOOKING FOR ALTERNATIVES TO THIS ISSUE.