NHTSA Complaint #11163306 — 2006 FORD FREESTAR

TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT THE TORQUE CONVERTER FAILED AND THE VEHICLE WOULD DECELERATE AND STALL ON SEVERAL OCCASIONS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 85,000. *TT CONSUMER STATED SEL INSTANTANEUOS TRANSMISSION FAILURE WHEN HE WAS MILDLY ACCELERATING INTO A BUSY HIGHWAY INTERSECTION. THE CROSS-TRAFFIC NEARLY COLLIDED WITH MY SEL BUT AVOIDED COLLISION. CONSUMER STATED THERE WAS NO WARNING OR SYMPTON OF IMPENDING TRANSMISSION FAILURE. VEHICLE WAS DIAGNOSED WITH A FAILED TORQUE CONVERTER AND THE FORD DEALERSHIP REPLACED THE FAILED TORQUE CONVERTER . 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB