NHTSA Complaint #11163255 — 2012 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11163255
Vehicle	2012 FORD FOCUS
Component	STEERING
Date of Incident	December 19, 2018
Date Filed	December 24, 2018
Mileage	101,656 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

WHILE I WAS DRIVING THE WHOLE STEARING COLUMN STARTS TO VIBRATE THEN IT TIGHTENS UP AND THE LIGHT COMES ON SAYING STEARING ASSIST FAULT, SERVICE REQUIRED. WHEN THIS HAPPENS THE STEARING WHEEL LOCKS UP AND YOU CAN'T TURN. I'VE HAD THIS HAPPEN THREE TIMES, LUCKILY NOT IN A CURVE OR AT A HIGHER RATE OF SPEED. I HAVE TO STOP THE CAR, TURN IT OFF AND BACK ON TO RESET. I KNOW I WILL CRASH IF I AM GOING AROUND A CURVE OR DRIVING ON THE INTERSTATE, WITH THE CAR STEARING LOCKED. I CURRENTLY HAVE IT AT THE FORD DEALERSHIP FOR REPAIR. THE MECHANIC SAID IT WAS NOT SAFE TO DRIVE.

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