NHTSA Complaint #11163127 — 2010 FORD F-150

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number	11163127
Vehicle	2010 FORD F-150
Component	WHEELS
Date of Incident	November 29, 2018
Date Filed	December 22, 2018
Mileage	23,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

I TOOK MY FORD F150 TO THE DEALER FOR A ROUTINE OIL AND TIRE ROTATION. THE SERVICE REP CAME TO ME AND SAID THAT IT WILL TAKE A LITTLE LONGER FOR SERVICE BECAUSE YOUR LUG NUTS ARE SWELLING. HE EXPLAINED TO ME THAT I SHOULD PURCHASE NEW LUG NUTS BECAUSE A SPECIAL DEALER TOOL IS NEEDED TO REMOVE THE SWELLED LUG NUT. IF I HAVE A FLAT TIRE, I WOULD NOT BE ABLE TO CHANGE IT DO TO THE SWELLED LUG NUTS WHICH WOULD REQUIRE A TOW TO A FORD DEALER. FORD KNOWS OF THE PROBLEM WITH THE LUGNUTS SWELLING, WHICH IS WHY THEY HAVE A SPECIAL TOOL. THE SERVICE REP STATED THAT I COULD PURCHASE LUGNUTS FROM FORD AND WOULD BE CHARGED $500.00 FOR THE REPAIR. THE PROPER LUGNUTS SHOULD HAVE BEEN INSTALLED ON MY VEHICLE WHEN IT WAS BUILT. THIS TO ME IS A SAFETY HAZARD WITH A POSSIBLE FUTURE ROADSIDE ACCIDENT WAITING TO HAPPEN.

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