NHTSA Complaint #11162803 — 2008 FORD EDGE

TAKATA RECALL I RECEIVED A LETTER REGARDING NHTSA RECALL 16V-384 IN DECEMBER OF 2017 STATING THAT FORD DISCOVERED A SEVERE SAFETY RISK IN THE PASSENGER AIRBAG OF MY VEHICLE IN JULY 2016. ALMOST A YEAR LATER, IN NOVEMBER OF 2018 I RECEIVED ANOTHER LETTER THAT SAID PARTS ARE AVAILABLE FOR MY VEHICLE AND I SHOULD CALL A DEALER TO SCHEDULE AN APPOINTMENT. I CALLED THE DEALERSHIP AND SCHEDULED AN APPOINTMENT ON DECEMBER 3, BUT THEY SAID I WOULD HAVE TO WAIT UNTIL THE PART ARRIVED. IT HAS BEEN ALMOST 3 WEEKS SINCE I MADE THE APPOINTMENT, AND THAT IS NOWHERE NEAR THE AMOUNT OF TIME MY WIFE AND I HAVE WAITED FOR FORD TO EVEN HAVE PARTS AVAILABLE FOR OUR VEHICLE. I AM BEYOND FRUSTRATED THAT EVERY TIME I DRIVE THE CAR WITH ANYONE ELSE THEY EITHER HAVE TO SIT IN THE BACK OR RISK METAL SHRAPNEL IN THE CASE OF AN ACCIDENT. THIS IS AN ESPECIALLY RELEVANT FEAR DURING THE WINTER MONTHS WHEN ICY ROAD CONDITIONS MAKE ACCIDENTS MUCH MORE LIKELY. I AM EXTREMELY DISAPPOINTED THAT FORD HAS KNOWN ABOUT THIS ISSUE FOR 2 AND A HALF YEARS AND I AM STILL WAITING FOR A FIX FOR MY VEHICLE. I KNOW I AM NOT THE ONLY ONE WAITING, AND THAT MAKES IT EVEN MORE APPALLING THAT FORD HAS NOT BEEN MORE TIMELY IN FIXING THIS RECALL.