NHTSA Complaint #11162618 — 2014 KIA SORENTO

I HAVE A 2014 KIA SORENTO SXL 3.3 LTR V6 WITH 119, 952 MILES ON IT. ON 11/26/2018 AFTER PULLING IN THE DRIVE WAY AND EXISTING THE CAR I SMELLED WHAT I BELIEVED TO BE AN ANTIFREEZE SMELL.MY CAR DID NOT HAVE ANY WARNING INDICATORS ON AND MY TEMPERTURE GAUGE WAS NORMAL. I TOOK MY CAR TO DOBBS ON 11/27/2018, PAID $30.95 AND TOLD IT WAS LEAKING HEAD GASKETS WHICH COST $4500-$5000 TO REPAIR. I DECIDED TO CALL KIA CONSUMER AFFAIRS AND HAD MY CAR TOWED TO A KIA DEALERSHIP FOR DIAGNOSTICS AND THEY DECIDED I NEEDED A MOTOR, THE COST WOULD BE $7600. I THEN CALLED CONSUMER AFFAIRS BACK AND WAS TOLD BY THE AGENT SHE WOULD SUBMIT A REQUEST FOR A GOODWILL REPAIR. KIA AGREED TO REPLACE MY MOTOR AS THE TECHNICIAN DIAGNOSED, BUT I AM RESPONSIBLE FOR LABOR AT $140/HOUR FOR 21.4 HOURS. I REALLY APPRECIATE KIA REPLACING THE MOTOR, OBVIOUSLY DUE TO SOME TYPE OF DEFECT.WONDERING IF THERE WILL SOON BE A RECALL ON IT. I'VE HAD 2 STEERING COLUMNS INSTALLED, ALTERNATOR, LOWER OIL PAN AND STILL A POPPING NOISE. I WAS TOLD ON THE 4TH TIME OF COMPLAINING TO DEALER SERVICES, THEY TIGHTEN AN AXLE NUT. WELL THE NUT MUST BE LOOSE AGAIN BECAUSE THE POPPING IS BACK. COULD THIS BE A PROBLEM WITH THE AXLE WHICH HAS BEEN RECALLED ON OTHER MODELS?SHOULD MY MOTOR ALSO HAVE BEEN A PART OF THE MOTORS MOST RECENTLY RECALLED. COULD MY STRUT HAVE STARTED LEAKING DUE TO AN ADEQUATE AMOUNT OF CORROSION SUBSTANCE NOT BEING APPLIED ? I REPLACIND MY STRUTS,ROTORS, BREAKS AND 4 NEW TIRES. I LOVE MY CAR, THIS IS MY SECOND KIA.I AM GREATFUL, BUT A LITTLE DISAPPOINTED ABOUT PAYING $3000. MY 2 MONTH OLD DAUGHTER PASSED AWAY IN HER SLEEP ON MARCH 15. 2017 AND LEFT ME WITH THE STRESS OF LOSING HER, FUNERAL COST AND NOW THIS. I AM A SINGLE MOTHER; THEREFORE MONEY IS TIGHT. CARS SIMILAR TO MINE HAVE CAUGHT ON FIRE DUE TO FAULTY MOTORS AND THAT IS REALLY A SCARY THOUGHT.