NHTSA Complaint #11162489 — 2017 LAND ROVER DISCOVERY SPORT

I WAS DRIVING FROM WESTCHESTER COUNTY, NY TO LONG ISLAND VIA I-695 HEADING TOWARD THE THROGS NECK BRIDGE ON 12/12/18. I WAS IN THE LEFT LANE JUST BEFORE THE LAST EXIT BEFORE THE BRIDGE WHEN MY DASHBOARD WENT DARK, THE RED BATTERY LIGHT (BELOW THE SPEEDOMETER) CAME ON, I LOST POWER AND STEERING. LUCKILY A SMALL SHOULDER OPENED UP AND I WAS ABLE TO TUG THE WHEEL LEFT TO GET INTO THE SHOULDER BEFORE MY CAR COMPLETELY ROLLED TO A STOP. I AVOIDED A CRASH BUT IT WAS LUCK. I HAD TO BE TOWED OFF THE HIGHWAY AND BACK TO THE DEALER. CLEARLY THIS WAS NO BATTERY ISSUE (AS DRIVING RECHARGES A BATTER). THE DEALER'S SERVICE CENTER DIAGNOSED IT AS A DISCONNECTED VACUUM LINE. THE REPAIR NOTES INDICATE THAT IT WAS RECONNECTED USING A "ZIP TIE." WHEN I INQUIRED ABOUT WHETHER THAT WAS THE APPROPRIATE FIX, THE DEALER SENT ME LR'S TECHNICAL SERVICE BULLETIN DESCRIBING THE REPAIR FOR A CERTAIN RANGE OF VINS, INCLUDING MINE. THE ZIP TIE IS THE LAST STEP - THE BULLETIN ALSO SAYS THE LOCKING RING NEEDS TO BE DISCARDED AND A NEW ONE INSTALLED. THE DEALER STILL HAS NOT CONFIRMED WITH ME (2 DAYS LATER) THAT THEY DID THIS. IN ANY EVENT, THIS IS MORE THAN A TECHNICAL SERVICE ISSUE; THIS COULD BE A LIFE OR DEATH ISSUE THAT WARRANTS A RECALL FOR AFFECTED VEHICLES.