NHTSA Complaint #11161483 — 2003 TOYOTA TACOMA

WE BOUGHT A 2003 TOYOTA TACOMA IN A PRIVATE SALE. UPON INSPECTION THE FOLLOWING DAY WE REALIZED THERE WAS A LARGE AMOUNT OF RUST AND ACTUAL HOLES IN THE FRAME. MY FIANC AND I REACHED OUT TO THE PREVIOUS OWNER WHO REFUSED TO SPEAK WITH US. I CONTACTED A LOCAL TOYOTA DEALER TO SEE IF I COULD OBTAIN SERVICE RECORDS AND I WAS ABLE TO OBTAIN THE RECORD WHERE THE IMAGES OF THE FRAME WAS SENT TO HEADQUARTERS FOR THE FRAME REPLACEMENT. I CALLED TOYOTA CUSTOMER SERVICE AND TOLD THEM WHAT HE HAPPENED, THEY CONFIRMED A FRAME REPLACEMENT WAS APPROVED BUT THE PREVIOUS OWNER HAD ISSUES WITH THE TITLE AND IT PUSHED IT OUTSIDE OF THE WARRANTY EXTENSION BY THE TIME IT WAS FIXED. TOYOTA REFUSES TO HONOR IT, THE REPRESENTATIVE ACTUALLY SAID 'YOU SHOULDN'T HAVE BOUGHT A VEHICLE THAT WAS SO OLD'. I WAS APPALLED. THEY OFFERED NO AID, NO DISCOUNT. ALL SHE SAID WAS THAT WE SHOULDN'T DRIVE THE VEHICLE IN IT'S CONDITION. MY FIANC HAS NO CHOICE AND WAS DRIVING THE VEHICLE ON THE HIGHWAY WITH HIS NEPHEW WHEN HE LOST THE BREAKS (DUE TO THE RUSTED DUST SHIELD SLICING THE BRAKE LINE) AND HAD TO SWERVE OFF THE ROAD TO AVOID AN ACCIDENT AT 65 MILES PER HOUR. NOW HE IS MISSING WORK BECAUSE WE ONLY HAVE ONE VEHICLE. I AM COMPLETELY BAFFLED BY TOYOTA AND THEIR CUSTOMER SERVICE DEPARTMENT. WE SPEND ALL OF OUR SAVINGS ON THIS VEHICLE AND THEY BASICALLY TOLD US TOO BAD.