NHTSA Complaint #11161055 — 2012 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11161055
Vehicle 2012 FORD FOCUS
Component STEERING
Date of Incident
Date Filed
Mileage 36,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

7 YEARS AGO I PURCHASED A BRAND NEW 2012 FORD FOCUS FROM A LOCAL DEALERSHIP. THE CAR CURRENTLY HAS 36,600 MILES ONLY, BUT SO FAR HAD 3 RECALLS(!). 1 FOR TRANSMISSION ISSUES (GOT IT TO THE DEALERSHIP, THEY SAID THEY FIXED IT BUT TO THIS DATE IT IS STILL STALLING WHEN ACCELERATING), 1 FOR DEFECT DOOR LATCHES, AND 1 FOR THE FUEL PUMP. ON TOP OF THESE 2 DAYS AGO WHILE TRYING TO BACK OUT FROM A PARKING LOT THE STEERING WHEEL WENT DEAD AND A WARNING CAME UP ON THE DASHBOARD SCREEN SAYING THE POWER STEERING IS OUT. TOWED IT AND TOOK IT TO THE NEAREST FORD DEALERSHIP AND AFTER TWO DAYS I GOT THE NEW THAT RACK AND PINION NEED REPLACEMENT AND IT WILL COST $2,100 PARTS AND LABOR. CALLED FORD MOTORS COMPANY AND THEY SAID IT'S NOTHING THEY CAN DO SINCE THE CAR IS OUT OF WARRANTY. HOW CAN PARTS LIKE THESE CAN FAIL AFTER ONLY 36,000 MILES??? AND WHY FORD MOTOR COMPANY DOESN'T TAKE RESPONSIBILITY FOR DEFECT CARS LIKE THESE PLACED ON THE MARKET TO BE SOLD AS "NEW"?!

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