NHTSA Complaint #11160608 — 2008 FORD MUSTANG

TAKATA RECALL - I HAVE TRIED ON SEVERAL OCCASIONS TO HAVE THE PASSENGER SIDE AIRBAG RECALL PERFORMED AT AUTONATION FORD, SANFORD, FL. THEY KEEP TELLING ME THAT THEY HAVE TO ORDER THE PART. I KEEP CHECKING BACK AND THEY KEEP TELLING ME THAT THEY STILL HAVE TO ORDER THE PART. MOST TIMES NO ONE ANSWERS THE SERVICE LINE AT AUTONATION FORD. NOW I'M RECEIVING SEVERAL AIRBAG RECALL NOTICES FROM FORD EACH WEEK. I TRIED THEIR 1-866-(XXXX) HELP LINE BUT CAN NEVER GET THROUGH. I TRIED THE CHAT ON THEIR WWW.FORDOWNER.COM WEBSITE BUT CANNOT GET THROUGH. THIS HAS BEEN AN EXTREMELY FRUSTRATING SITUATION, ESPECIALLY SINCE I'M TOLD I SHOULD NOT HAVE SOMEONE SIT IN THE PASSENGER SEAT UNTIL THE RECALL IS PERFORMED. I WANT TO KNOW HOW SOON I CAN GET THIS RECALL PERFORMED ON MY VEHICLE AND STOP BEING HOUNDED BY ALL OF THESE MAILINGS. THERE IS NO WAY TO SEND FORD AN E-MAIL COMPLAINT ABOUT THIS ISSUE. VERY FRUSTRATING! NOW I UNDERSTAND WHY PEOPLE DON'T BOTHER TO GET A SAFETY RECALL PERFORMED ON THEIR VEHICLES! I USED TO WORK FOR NHTSA IN THE OFFICE OF DEFECTS INVESTIGATION SO I UNDERSTAND HOW THE SAFETY RECALL PROCESS IS SUPPOSED TO WORK. THIS IS "BROKEN" AT FORD AND AUTONATION FORD OF SANFORD FLORIDA