NHTSA Complaint #11160581 — 2010 HYUNDAI GENESIS

HELLO NHTSA ADMINISTRATOR, I BOUGHT A NEW HYUNDAI GENESIS IN MARCH 2010. AROUND AUGUST 2010, I HAD A SMALL FENDER BENDER IN THE PARKING LOT. TO KEEP WARRANTY INTACT ON THE CAR, HYUNDAI INSISTED THAT THE WIRING HARNESS ON THE CAR BE REPLACED, WHICH I DID FOR APPROXIMATELY $5000. SINCE THEN, I HAVE HAD MULTIPLE ELECTRONIC ITEMS GO BAD IN THE CAR. I REPLACED SOME OF THESE AT MY OWN EXPENSE. BUT THE PROBLEM HAS GOTTEN WORSE WITH SOME EXPENSIVE ELECTRONIC COMPONENTS GOING BAD OVER THE LAST 2 YEARS. IN NORMAL CIRCUMSTANCES, THESE COMPONENTS SHOULD NOT GO BAD OVER THE LIFE OF THE CAR, AND CERTAINLY NOT AT A FREQUENCY THAT THEY HAVE FAILED IN MY CAR. I ATTRIBUTE THESE FAILURES TO BAD/DEFECTIVE JOB DONE DURING WIRING HARNESS REPLACEMENT. BUT HYUNDAI HAS REFUSED TO ACCEPT RESPONSIBILITY SINCE THE CAR IS OUT OF WARRANTY. BELOW IS A LIST OF THE BAD COMPONENTS, APPROXIMATE DATE OF THE COMPONENT GOING BAD, WHETHER IT IS REPLACED/FIXED AND APPROXIMATE EXPENSE TO FIX THEM 1. TELESCOPIC STEERING WHEEL--2015--REPAIRED AS PART OF WARRANTY 2. POWER SWITCH ASSEMBLY DRIVER'S SEAT--JAN 2016--$236.19--PAID OUT-OF-POCKET TO GET IT REPLACED 3. JOG DIAL ASSEMBLY--OCT 2016--$1031.70--PAID OUT-OF-POCKET TO GET IT REPLACED 4. FRONT CABIN DOME LIGHT ASSEMBLY--FEB 2017--$376.91--PAID OUT-OF-POCKET TO GET IT REPLACED 5. SMART CRUISE CONTROL--MAR 2017--NOT REPLACED--DEALERSHIP GAVE ME A QUOTE OF ~$4500 TO REPLACE 6. PASSENGER CABIN DOME LIGHT ASSEMBLY--AUG 2017--NOT REPLACED--$4500 ESTIMATE TO REPLACE 7. MULTI DISC CD PLAYER--FEB 2018--NOT REPLACED--$1000 ESTIMATE TO REPLACE I WOULD LIKE NHTSA TO INVESTIGATE HYUNDAI FOR THIS MATTER AND FORCE THEM TO PAY FOR REPAIRS. AS A CONSUMER, I FEED CHEATED AND BEING FORCED TO DOUBLE PAY FOR REPAIRS - ONCE FOR THE WIRING HARNESS REPLACEMENT AND NOW FOR ALL PROBLEMS ATTRIBUTED TO IT. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR